Complaints Handling

Your Financial Adviser will endeavour to provide the best financial service to you.

However, we are also committed to considering your complaints and resolving them as quickly as possible.

If you have a complaint about the service provided to you, take the following steps:

• Contact your Financial Adviser and tell them about your complaint.
  
  
• If your complaint is not satisfactorily resolved within seven working days, please contact the Insight Investment Services Complaints Officer on 07 3340 3788 (Queensland) or 02 6650 5977 (New South Wales).  Alternatively, you can put your complaint in writing and send it to our head office at PO Box 3685, South Brisbane BC, QLD, 4101.  We will aim to resolve your complaint quickly and fairly.
  
  
• If the complaint cannot be resolved to your satisfaction you can take your complaint to the Financial Ombudsman Service (FOS).  Their contact details are as follows:
  
  Financial Ombudsman Service
  GPO Box 3, Melbourne VIC 3001
  Phone: 1300 78 08 08
  Fax: 03 9613 6399
  Email: info@fos.org.au 
  Website: www.fos.org.au

This service is provided to you free of charge as Insight Investment Services is required to pay a fee to be a member of FOS.

Also, the Australian Securities and Investment Commission has a free call information line on 1300 300 630 which you may also use to make a complaint and obtain information about your rights.  Their email address is info@asic.gov.au.